Privacy-Policy

1. Information We Collect

We collect information to provide better services to all our users:

• Personal Information: Name, email address, phone number, and other contact details you provide.
• Device Information: GPS tracker ID, IMEI, SIM number, and vehicle details linked to your account.
• Location & Usage Data: Real-time location, route history, speed, stops, idle time, and alerts generated through our system.
• Technical Data: Browser type, IP address, operating system, and crash or usage logs for app and website optimization.

2. How We Use Your Data

We use the collected data to:

• Provide real-time tracking and reporting services.
• Notify you about system alerts, updates, or service issues.
• Improve the performance and user experience of our platform.
• Fulfill customer support and warranty-related requests.
• Meet regulatory or legal requirements where applicable.

3. Data Security

We take your data security seriously:

• Data is stored on encrypted, secure servers.
• We implement firewalls, SSL certificates, and access control measures.
• Only authorized staff and support partners can access sensitive data under confidentiality agreements.

4. Sharing of Information

Your data is never sold or rented. It may be shared:

• With trusted partners only to deliver core services (e.g., app hosting, customer support).
• With legal authorities only when required by law or regulation.
• With your consent, if we expand our services to integrate with third-party platforms.

5. Your Rights

You have full control over your data:

• Access: Request a copy of your data.
• Update: Edit or correct your personal details.
• Delete: Ask for your account or data to be deleted permanently.
• Opt-Out: Unsubscribe from non-essential communications.

To make a request, email us at privacy@tracex360.com.

6. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve user experience and track performance.
• Understand browsing behavior to serve relevant content.

You may disable cookies through your browser settings, although it may affect website functionality.

7. Children’s Privacy

TraceX360 services are not intended for children under the age of 16. We do not knowingly collect personal data from minors.

8. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date. For significant changes, users may be notified via email or in-app notification.

9. Contact Us

For questions, concerns, or data requests, please contact: info@tracex360.com